PRIVACY POLICY

Last Updated: November 2026

At Titash Sarma, your privacy matters. We are committed to protecting your personal information and handling it responsibly whenever you visit our website, contact us, use our design services, or purchase digital products from our online shop.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we protect your information.

By accessing or using titashsarma.com, you acknowledge that you have read and understood this Privacy Policy.

01. Information We Collect

We may collect different types of information depending on how you interact with our website.

A. Personal Information

When you contact us, submit an inquiry, or make a purchase, we may collect:

• Full name
• Email address
• Phone number
• Billing information
• Billing address, where required
• Order and transaction details
• Information you voluntarily provide through contact forms or email

B. Purchase Information

When you purchase digital products from our shop, we may collect information such as:

• Product names and order details
• Purchase date and transaction reference
• Payment status
• Download and delivery information
• Customer support and refund request details

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Website pages visited
• Referral sources
• Date, time, and duration of visits

02. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

• Responding to inquiries and communication requests.
• Providing design services and managing client projects.
• Processing orders and delivering purchased digital products.
• Managing payments, refunds, and customer support.
• Improving website functionality and user experience.
• Understanding website traffic and visitor behaviour.
• Maintaining website security and preventing fraudulent activity.
• Meeting applicable legal and regulatory obligations.

We only use personal information for purposes relevant to our business and your interactions with our website.

03. Payment Information

When you purchase digital products, payments may be processed through third-party payment providers.

Your payment information is handled by the relevant payment provider according to its own privacy and security policies.

We may receive limited transaction information, such as payment confirmation, transaction references, and payment status, to manage your orders.

We do not intend to store complete payment card details on our website.

04. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing experience and understand website usage.

Cookies may be used for:

• Essential website functionality.
• Remembering user preferences.
• Shopping cart and checkout functionality.
• Website analytics and performance monitoring.
• Understanding visitor interactions and traffic sources.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping and checkout functionality.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

05. Third-Party Services

We may use trusted third-party services to operate and improve our website and business.

These services may include:

• Website hosting and infrastructure providers.
• Payment processing providers.
• Website analytics services.
• Email and communication services.
• Website security and performance tools.
• Digital product delivery services.

These third parties may process certain information as necessary to provide their services.

We encourage you to review their respective privacy policies to understand how they handle personal information.

06. How We Share Your Information

We do not sell or rent your personal information to third parties.

However, we may share limited information in the following circumstances:

• With service providers who help us operate our website and business.
• With payment providers to process transactions.
• When required by applicable laws, regulations, or legal processes.
• To protect our rights, property, website, and users.
• With your consent or at your direction.

Any sharing of personal information will be limited to what is reasonably necessary for the relevant purpose.

07. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

For example:

• Contact inquiries may be retained for communication and business records.
• Order and transaction records may be retained for accounting, legal, and operational purposes.
• Technical and analytics information may be retained according to the relevant service provider’s retention settings.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations.

08. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

09. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information, where legally permitted.
• Objecting to or restricting certain processing activities.
• Withdrawing consent where processing is based on consent.
• Requesting information about how your data is used.

To exercise any applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. External Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of external websites. Once you leave our website, we encourage you to review the privacy policies of those websites before sharing personal information.

11. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected improperly, we will take reasonable steps to address the situation.

12. International Data Processing

As we may work with international clients and use third-party services located in different countries, your information may be processed or stored outside Bangladesh.

Where applicable, we will take reasonable steps to ensure that such processing is handled in accordance with relevant data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, or legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how your information is protected.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Titash Sarma

• Website: https://titashsarma.com
• Email: hi@titashsarma.com
• Location: Dhaka, Bangladesh
• Phone: +880 1616-003202

We value your trust and are committed to respecting your privacy throughout your experience with Titash Sarma.

Thank you for visiting our website.