REFUND & RETURNS POLICY
Last Updated: November 2026
At Titash Sarma, customer satisfaction and product quality are important to us. We strive to provide high-quality digital design assets with accurate descriptions and reliable download access.
Please read this Refund & Returns Policy carefully before making a purchase from our website.
01. Digital Products
All products available through the Titash Sarma Shop are digital products, including but not limited to:
- Graphic design templates
- Adobe Photoshop (PSD) files
- Adobe Illustrator (AI) files
- Mockups and design resources
- Social media templates
- Creative assets and graphics
- Other downloadable design materials
No physical products will be shipped unless explicitly stated in the product description.
02. Refund Eligibility
Due to the nature of digital products, all purchases are generally considered final once the product has been successfully delivered or downloaded.
We do not normally offer refunds for the following reasons:
- You changed your mind after purchasing.
- You purchased the wrong product by mistake.
- You no longer need or want the product.
- You are unable to use the product because of software or system incompatibility that was clearly stated or reasonably disclosed in the product description.
- You expected different features or functionality that were not included in the product description.
Please review the product details, previews, included files, and software requirements carefully before completing your purchase.
03. Eligible Refund & Replacement Cases
Although digital purchases are generally non-refundable, we will review refund or replacement requests in the following situations:
A. Defective or Corrupted Files
If a purchased file is damaged, corrupted, incomplete, or cannot be opened using the supported software, please contact us. We will investigate the issue and provide a corrected file or replacement where possible. If the issue cannot be resolved, a refund may be considered.
B. Incorrect Product Delivery
If you receive a product that is different from the one you purchased, please contact us with your order details. We will verify the issue and provide the correct product or an appropriate refund.
C. Download or Access Issues
If you have successfully completed payment but cannot access or download your purchased product due to a technical issue on our website, we will help restore your access. If access cannot be provided, a refund may be considered.
D. Duplicate Payments
If you are charged more than once for the same order due to a payment processing error, the duplicate payment will be eligible for a refund after verification.
E. Significant Product Misrepresentation
If the delivered product materially differs from its advertised description or included features, we will review the case and determine an appropriate resolution.
04. Refund Request Process
To request a refund or report an issue with a purchased product, please follow these steps:
- Contact us at hi@titashsarma.com.
- Include your order number and purchase details.
- Clearly explain the issue you experienced.
- Attach relevant screenshots or supporting information where necessary.
- Our team will review your request and contact you with the next steps.
Please submit your request within 7 calendar days of purchase so we can investigate the issue promptly.
This request period does not limit any rights you may have under applicable consumer protection laws.
05. Refund Processing
Once a refund has been approved:
- Refunds will generally be issued through the original payment method where possible.
- Processing time may vary depending on the payment provider or financial institution.
- You may need to provide additional information to complete the refund process.
- Any applicable refund will be processed in accordance with relevant laws and payment provider requirements.
We will communicate the refund status and any necessary instructions by email.
06. Non-Refundable Items
The following purchases are generally non-refundable:
- Successfully delivered digital downloads.
- Products downloaded without any verified technical or delivery issue.
- Products purchased through promotional or discounted offers, subject to applicable consumer rights.
- Products purchased by mistake where the correct product was accurately described.
- Products that are incompatible with a customer’s setup when the relevant requirements were disclosed before purchase.
These exclusions do not apply where a refund or other remedy is required by applicable law.
07. Product Support
If you experience difficulties downloading, opening, or using a purchased digital asset, please contact us before submitting a refund request.
We will make reasonable efforts to help resolve technical issues related to the purchased product.
Please note that product support does not include extensive customization, redesign, or additional design work unless specifically stated in the product description.
08. Order Cancellation
Digital product orders may be eligible for cancellation before the product has been delivered or made available for download, subject to the order status and applicable payment conditions.
Once a digital product has been successfully delivered or downloaded, cancellation and refund requests will be handled according to the eligibility conditions described in this policy.
09. Policy Updates
Titash Sarma reserves the right to update or modify this Refund & Returns Policy when necessary.
Any changes will be published on this page with an updated revision date. Customers are encouraged to review this policy periodically.
Changes to this policy will not remove rights that have already accrued under applicable law.
10. Contact Information
If you have questions about this Refund & Returns Policy or need assistance with a purchase, please contact us.
Titash Sarma
- Website: https://titashsarma.com
- Email: hi@titashsarma.com
- Location: Dhaka, Bangladesh
- Phone: +880 1616-003202
We appreciate your trust and look forward to providing you with quality creative resources and a reliable shopping experience.
Thank you for choosing Titash Sarma.
